Privacy Policy

Effective Date: August 11, 2026

Novatech Auto Solutions (“Novatech,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when visiting or using our website.

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices you may have regarding your information.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you use our website, contact us, request services, or submit an inquiry. This information may include:

Name
Business or company name
Email address
Telephone number
Service location
Vehicle year, make, and model
Vehicle Identification Number (VIN)
Information about a vehicle repair or diagnostic concern
Diagnostic trouble codes or service information provided to us
Other information you choose to provide when requesting our services

We only request information that is reasonably necessary to respond to your inquiry or provide our services.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website provider, hosting provider, analytics services, or other technologies. This may include:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information

This information may be used to help operate, secure, maintain, and improve our website.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies are small files stored on your device that can help websites remember information, understand how visitors use the website, and improve website functionality. Third-party services used on our website may also use cookies or similar technologies for analytics, security, advertising, or other purposes. You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. How We Use Your Information

Novatech may use information we collect to:

Respond to inquiries
Schedule or coordinate services
Provide ADAS calibration and diagnostic services
Provide programming and scanning services
Communicate with customers and repair facilities
Provide estimates and service information
Process payments when applicable
Maintain business and service records
Improve our website and services
Protect the security of our website and business
Comply with applicable laws and legal obligations

We do not use information for purposes unrelated to our business without a lawful basis or appropriate notice.

5. Vehicle Information

When you request automotive services, we may collect vehicle-related information such as the vehicle's year, make, model, VIN, diagnostic trouble codes, calibration requirements, repair history, and other information necessary to perform or document the requested service. This information may be used to:

Identify the vehicle
Determine applicable calibration requirements
Perform diagnostic services
Perform ADAS calibration
Perform programming or initialization procedures
Document services performed
Communicate service requirements with the requesting repair facility or customer

Vehicle information may be shared with the vehicle owner, repair facility, or other authorized party when necessary to provide or document the requested service.

6. How We Share Information

Novatech does not sell your personal information. We may share information when reasonably necessary to operate our business or provide requested services, including with:

Website hosting and technology providers
Payment processors
Scheduling or communication providers
Analytics providers
Service providers assisting with our business operations
Vehicle manufacturers or technology providers when necessary to perform a requested service
Repair facilities or vehicle owners involved in the requested service
Government authorities or other parties when required by law

We expect service providers that handle information on our behalf to use that information only for the purposes for which it was provided or as otherwise permitted by law.

7. Information Provided to Repair Facilities

When Novatech is performing services at the request of an automotive repair facility, information related to the vehicle and requested service may be communicated to that facility.

This may include diagnostic results, calibration information, service documentation, vehicle information, and other information necessary to complete or document the requested service.

8. Service Documentation

Novatech may retain documentation relating to services performed. Service documentation may include:

Vehicle identification information
Calibration information
Diagnostic information
Calibration results
Service dates
Procedures performed
Relevant diagnostic trouble codes
Supporting documentation

These records may be retained for legitimate business, warranty, accounting, insurance, legal, or service-documentation purposes.

9. Communications

If you provide your telephone number or email address, we may use it to communicate with you regarding:

Service requests
Appointments
Estimates
Diagnostic or calibration information
Questions regarding your vehicle
Invoices or payments
Other communications directly related to services you request

We will not use your contact information for unrelated marketing purposes unless permitted by law and, where required, with appropriate consent.

10. Payment Information

If payments are processed through our website or a third-party payment provider, payment information may be collected and processed by that provider. Novatech does not intend to store complete payment card information on its own systems unless necessary and appropriately secured. Third-party payment providers may have their own privacy policies and terms governing how payment information is handled.

11. Third-Party Services and Links

Our website may use or link to third-party services and websites. These services may include website hosting, analytics, payment processing, scheduling, maps, social media, communication tools, or other business services. Third-party services operate under their own privacy policies. Novatech is not responsible for the privacy practices of third-party websites or services that we do not control.

12. Data Security

Novatech takes reasonable measures to protect information against unauthorized access, use, disclosure, alteration, or destruction. However, no website, electronic transmission, computer system, or storage method can be guaranteed to be completely secure. We encourage customers to avoid sending unnecessary sensitive information through unsecured email, website forms, text messages, or other communication methods.

13. Data Retention

We retain information for as long as reasonably necessary for legitimate business purposes, including providing services, maintaining service records, resolving disputes, complying with legal or accounting obligations, and protecting our business. When information is no longer reasonably necessary, we may securely delete or dispose of it in accordance with our business practices and applicable legal requirements.

14. Children's Privacy

Our website and services are intended for a general audience and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete the information.

15. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding personal information we maintain about you. You may contact us to:

Ask what personal information we may maintain about you
Request correction of inaccurate information
Request deletion of information when appropriate
Ask questions about how your information is used
Withdraw consent where consent is the legal basis for processing

Certain information may need to be retained when required for legal, accounting, security, or legitimate business purposes.

16. Do Not Sell Personal Information

Novatech does not sell personal information for monetary consideration. We do not intend to use customer information for purposes unrelated to providing, supporting, or improving our services except as described in this Privacy Policy or as otherwise permitted by law.

17. Changes to This Privacy Policy

Novatech may update this Privacy Policy from time to time. When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date. We encourage you to periodically review this page for updates.

18. Contact Us

If you have questions about this Privacy Policy or how Novatech handles information, please contact:

Novatech Auto Solutions
North Carolina, United States

Website: www.novatechautosolutions.com

Email: support@novatechauto.com

Last Updated: August 11, 2026