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Terms & Conditions

Effective Date: August 11, 2026
 

Welcome to the website of Novatech Auto Solutions (“Novatech,” “we,” “us,” or “our”). By accessing or using this website, requesting our services, or engaging Novatech Auto Solutions for automotive diagnostic, ADAS calibration, programming, scanning, or related services, you agree to be bound by these Terms and Conditions.
 

Please read these Terms carefully before using our website or services.

1. Services

Novatech Auto Solutions provides mobile automotive technology services, which may include:

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  • Advanced Driver Assistance System (ADAS) calibration

  • Static and dynamic ADAS calibration

  • Diagnostic scanning and troubleshooting

  • Pre- and post-repair diagnostic scans

  • Module programming and configuration

  • Steering angle resets and related procedures

  • Occupant Classification System (OCS) procedures

  • Camera, radar, lidar, and sensor-related services

  • Vehicle measurements and calibration setup

  • Other automotive electronic and diagnostic services

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Services and procedures may vary depending on the vehicle's make, model, year, equipment, manufacturer requirements, and applicable repair procedures.

2. ADAS Calibrations

ADAS systems are safety-related vehicle systems that may include cameras, radar sensors, lidar, ultrasonic sensors, and other electronic components. Calibration requirements vary by vehicle manufacturer and may be affected by:

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  • Previous collision damage

  • Vehicle structural condition

  • Suspension or steering components

  • Wheel alignment

  • Ride height

  • Tire size or condition

  • Replacement or damaged sensors

  • Windshield replacement

  • Bumper replacement or damage

  • Camera or radar mounting position

  • Vehicle modifications

  • Manufacturer-specific procedures

  • Environmental or workspace conditions

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Novatech will perform calibration procedures according to available manufacturer requirements, service information, and applicable equipment procedures. A calibration service does not guarantee that an underlying vehicle problem, damaged component, wiring issue, mechanical issue, software issue, or pre-existing condition will be corrected. If a vehicle cannot be properly calibrated because of an underlying condition, Novatech may stop the calibration procedure and recommend additional diagnosis or repairs.

3. Customer and Repair Facility Responsibilities

The vehicle owner, customer, repair facility, or party requesting service is responsible for ensuring that the vehicle is in suitable condition for the requested service. Before calibration or programming, the customer or repair facility should disclose any known:

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  • Collision damage

  • Previous repairs

  • Structural damage

  • Suspension or steering repairs

  • Wheel alignment concerns

  • Windshield or bumper replacement

  • Sensor replacement

  • Warning lights or diagnostic trouble codes

  • Vehicle modifications

  • Previous calibration attempts

  • Programming or software issues

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Novatech is not responsible for problems resulting from information that was not disclosed before service.

4. Vehicle Condition

Novatech is not responsible for pre-existing damage, hidden damage, improperly repaired vehicles, defective components, electrical problems, mechanical problems, structural issues, or other conditions that existed before Novatech began performing services. If the condition of a vehicle prevents a proper calibration or service from being completed, Novatech may decline or discontinue the service. Additional diagnostic or repair services may be required before calibration can be completed.

5. Diagnostic Services

Diagnostic scanning and testing are intended to identify potential faults and assist in determining the cause of a vehicle concern. A diagnostic scan does not guarantee that a specific component is defective or that a repair will resolve the vehicle concern. Additional testing, manufacturer procedures, component inspection, or repair may be necessary. Diagnostic results may also be affected by intermittent faults, software limitations, communication issues, aftermarket equipment, or other vehicle conditions.

6. Programming and Software Services

Programming, coding, configuration, initialization, and related electronic services may require manufacturer-specific software, subscriptions, internet connectivity, stable battery voltage, or additional equipment. Novatech will take reasonable precautions to perform programming procedures properly. However, electronic programming procedures can be affected by vehicle condition, software availability, communication interruptions, power loss, pre-existing module problems, or manufacturer software. Novatech is not responsible for pre-existing module failures or problems caused by conditions outside of its reasonable control.

7. Calibration Results

Completion of a calibration procedure does not guarantee that every ADAS warning, diagnostic trouble code, system limitation, or vehicle concern will be resolved. Some systems may require additional repairs, programming, initialization, alignment, or manufacturer-specific procedures. Where applicable, Novatech may provide documentation indicating that a requested calibration or procedure was completed based on the available information and equipment.

8. Parts and Repairs

Novatech does not assume responsibility for parts supplied or installed by customers, repair facilities, vehicle owners, or third parties. If a component is defective, incorrectly installed, improperly repaired, damaged, or incompatible with the vehicle, additional service may be required. Novatech may recommend replacement or repair of a component before completing a calibration.

9. Mobile Service

Novatech provides mobile services at locations determined or approved by Novatech. The customer or repair facility is responsible for providing a reasonably safe and suitable work area. Certain calibration procedures may require specific environmental conditions, adequate space, level flooring, lighting, clearances, or other requirements. If the provided location does not meet the requirements necessary to perform a service safely or accurately, Novatech may postpone, relocate, or cancel the service.

10. Service Appointmens and Cancellations

Appointments are subject to availability. Novatech reserves the right to reschedule or cancel an appointment when circumstances prevent the service from being performed safely or properly. This may include:

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  • Unsafe working conditions

  • Severe weather

  • Vehicle condition

  • Equipment failure

  • Lack of required information

  • Inability to access required manufacturer information

  • Unexpected diagnostic or repair requirements

  • Other circumstances outside of Novatech's reasonable control

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Any applicable cancellation or service fees will be communicated to the customer before being charged.

11. Pricing and Payment

Service pricing is based on the services requested and the vehicle's specific requirements. Additional charges may apply when additional services, procedures, equipment, manufacturer software, programming, diagnostic work, or other requirements are identified. Customers are responsible for payment of all authorized services and applicable fees. Novatech reserves the right to require payment before or immediately following completion of services.

12. Estimates and Additional Services

Any estimate provided by Novatech is based on the information available at the time of the estimate. An estimate is not a guarantee of the final cost. If additional work is required, Novatech will communicate the additional service and associated cost when reasonably possible before proceeding.

13. Warranty Disclaimer

Except where expressly provided in writing, Novatech does not provide a warranty covering the overall operation of a vehicle, vehicle components, manufacturer systems, or repairs performed by third parties. Novatech's services are limited to the specific services authorized and performed. Nothing in these Terms is intended to exclude any warranty or consumer protection right that cannot legally be excluded under applicable law.

14. Limitation of Liability 

To the fullest extent permitted by applicable law, Novatech Auto Solutions shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services. Novatech's liability for a service shall, to the extent permitted by law, be limited to the amount actually paid to Novatech for the specific service giving rise to the claim. Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

15. Website Information

The information provided on this website is intended for general informational purposes. Vehicle technology, calibration requirements, manufacturer procedures, software, and equipment capabilities may change over time. Novatech makes reasonable efforts to maintain accurate information but does not guarantee that all website information is complete, current, or applicable to every vehicle. Vehicle-specific requirements should be verified before relying on information presented on this website.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, manufacturers, software providers, or other resources. Novatech does not control and is not responsible for the content, availability, privacy practices, or policies of third-party websites. Use of third-party websites is subject to their respective terms and policies.

17. Intellectual Property

All content on this website, including text, graphics, logos, images, designs, branding, and other materials, is owned by or licensed to Novatech Auto Solutions unless otherwise stated. You may not reproduce, modify, distribute, publish, or use our website content, branding, or materials for commercial purposes without prior written permission.

18. Privacy

Your use of this website may be subject to our Privacy Policy. Information submitted through our website may be used to respond to inquiries, schedule services, communicate with customers, process transactions, and provide requested services.

19. Changes to These Terms

Novatech reserves the right to modify these Terms and Conditions at any time. Updated Terms will be posted on this website with a revised effective date. Your continued use of the website or services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

20. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of North Carolina, without regard to conflict-of-law principles. Any dispute arising from these Terms or the services provided by Novatech shall be handled in accordance with applicable North Carolina law.

21. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

22. Entire Agreement

These Terms and Conditions, together with any applicable service agreements, estimates, invoices, policies, or other written agreements provided by Novatech, constitute the agreement governing your use of our website and services unless otherwise agreed to in writing.

23. Contact

If you have questions regarding these Terms and Conditions, please contact:

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Novatech Auto Solutions

North Carolina, United States

Website: www.novatechautosolutions.com

Email: support@novatechauto.com

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Last Updated: August 11, 2026

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